Software Support Level 1 (West Coast)

Remote
Full Time
Customer Support
Mid Level

DaySmart has been providing business management solutions for over 20 years.  Thousands of businesspeople let their day start with DaySmart. Our solutions are for businesses just getting started, or looking to jump start their growth. Our entire team strives to ensure that every customer has a great experience. Everyone on our team knows that without your business, we don’t have a business.

Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training.

Responsibilities:

  • Schedule: Must be able to work until 6pm PST
  • Provide superior customer service to DaySmart customers
  • Manage chat and email conversations
  • Ability to be on call on holidays and weekends
  • Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
  • Field general use questions over the phone (occasionally via chat or email) about our software and additional services
  • Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
  • Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software
  • Upsell additional add-on services
  • Participate in daily departmental meetings communicating recent customer’s issues and concerns
  • Communicate possible software bugs and customer-specific database issues to management
  • Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)

    What We Expect to See:

  • Proficient in using Windows and Microsoft Office Suite
  • Prior customer service experience
  • Positive attitude
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Ability to adapt quickly
  • Must be able to work until 6pm PST
  • Ability to work until 8pm or later on weekdays
  • Ability to be on call on weekends and holidays

    What We Like to See:

  • Tinkering mindset
  • Ability to work on Saturday
  • Former Geek Squad or similar experience
  • Eagerness to learn and grow
  • Passion for helping others 
  • Passion for technology

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. 

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