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Customer Success Expert

About Us:

DaySmart Software, Inc. is a Michigan-based company headquartered in Ann Arbor that specializes in the design, development, and support of simple, but powerful, scheduling and resource management software solutions. Our software has been used by over 200,000 users globally—serving salon, spa, pet grooming, and tattoo industries. DaySmart is a fast-paced, rapidly growing company, which was named one of America’s Fastest Growing Private Companies by Inc. 500|5000 seven years in a row and a Michigan 50 Company To Watch. For additional information, please visit http://www.daysmart.com.

Responsibilities:

  • Guide customers through the DaySmart Success process and provide recommendations and solutions to the customer, providing a world-class customer experience
  • Correctly identify the optimal solution to expedite the resolution of each customer’s specific inquiry
  • Support efficient and seamless communication company-wide
  • Achieve all planned objectives, metrics, and targets regarding the customer portfolio
  • Identify opportunities to grow revenue prior to or during the interaction with the customer
  • Present reports on key trending customer issues, concerns, and enhancement requests to management as opportunities for improvements
  • Provide recommendations to management that will assist DaySmart with improving the customer Success process and refining leading indicators
  • Special projects as needed (For example: onsite training, follow up on customer feedback, testing of new communication methods with customers, write and edit DaySmart Wiki articles, etc.)

Skills & Requirements

    What we expect to see:

  • MS Office experience
  • Excellent written and verbal communication skills 
  • Comfort using and explaining new technologies
  • Must be self-motivated and self-directed with excellent time management skills
  • Excellent interpersonal and collaborative skills
  • Ability to adapt quickly
  • Strong work ethic
  • Prior sales or customer service experience

    What we like to see:

  • Prior CRM experience is a plus
  • Eagerness to learn and grow
  • Passion for helping others
  • Ability to respond urgently within a fast-paced, success-driven environment 
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